The Covid-19 pandemic has made companies think again about their long-term strategy, with many being forced to restructure or shut-down while the country bounces back from a year of lockdowns and social distancing. Alongside this, another change that businesses have been making is related to their customer service, with companies taking quiet but dramatic steps to improve their customer service – and the results have been impressive.
Customer service is a vital part of business growth, and is often needed to create repeat business in competitive markets. This article featured in Forbes discusses the specific changes businesses have made to improve their customer experience, and how you can replicate them for your business.
Read the full article here: https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/.
Elliot (2021) “this is how the pandemic improved customer service”. Forbes (28/02/2021).
