Putting People First Training Course

Transform people’s thinking and feelings into real customer driven behaviour

Shaping a customer-centric culture in an organisation can be an exciting and highly challenging undertaking. Exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging, because – like any change management initiative – there will be hurdles to overcome along the way.

In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes. Tack TMI’s Putting People First framework helps you to identify appropriate courses of action that will minimise the risks you take, and maximise your chances of becoming a successful customer-centric organisation.

Overview

This highly interactive and emotionally engaging service delivery programme is our world-famous and timeless classic. It incorporates the service concepts that shape internal culture making it possible to deliver a customer experience that customers can’t wait to buy and staff can’t wait to deliver.

Audience

Everyone in the organisation whether or not they have face-to-face customer contact and regardless of their role and contribution to the business

Key outcomes

Engage everyone to take ownership of the team and organisational commitment to the customer experience
Improve service internally as well as externally to be an organisation that is compelling to work for and easy to do business with
Build individual’s confidence so that they are ready to take responsibility

Price

Enquire for price

Duration

Flexible 1 or 2 day duration

You will leave this course able to:

Determine how to deliver ‘Moments of Magic’ for Customers through 10 simple, effective strategies
Adapt your behaviours based on new thinking and perspectives
Take responsibility and ownership for solving problems and making a positive contribution
Create interactions with customers and colleagues that cultivate confidence, capability and warmth
Implement tools and techniques to manage your energy and performance in high-pressure situations
Assert yourself and make the right choices for a positive outcome with an angry or emotional customer
Take ownership of the team and organisational commitment to the Customer Experience

Delivery options

This course can be delivered in-person or virtually

Tailor this course